This Privacy Policy explains how Mold Testing California ("we", "us", or "our") collects, uses, and protects information from customers and visitors to moldtestingcalifornia.com. We are committed to handling personal information responsibly and in accordance with applicable California law, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

Information We Collect

We collect information in three ways:

Information you provide directly. When you contact us by phone, email, or through our online booking form, we receive your name, phone number, email address, property address, and any details you choose to share about your situation.
Information from our website. Standard server logs (IP address, browser type, referring page, timestamps) and analytics data (pages viewed, time on site) collected automatically when you use our site.
Information from inspections we perform. Property characteristics, photographs of conditions, and laboratory results from samples collected during our work for you.

How We Use Your Information

We use the information we collect only to:

Schedule, perform, and follow up on the mold testing or inspection services you request.
Communicate with you about your service, deliver reports, and answer questions.
Process payments for services rendered.
Comply with legal obligations (including subpoenas, court orders, and California disclosure law).
Improve our website and services based on aggregate analytics.

We do not sell or rent your personal information to third parties for marketing purposes, and we do not share your individual data with remediation contractors or other vendors except as required to deliver the service you requested (for example, sending samples to an accredited laboratory).

Information Sharing

We share information only as necessary to provide our services, and only with:

Accredited laboratories who analyze samples we collect (we use AIHA-accredited environmental microbiology labs).
Insurance adjusters, attorneys, or other parties you specifically authorize us to share findings with.
Service providers who support our business operations (payment processing, scheduling software, email delivery) under data-protection agreements.
Law enforcement or government agencies when required by valid legal process.

Cookies and Analytics

Our website uses cookies and similar technologies for basic functionality and aggregate analytics. We use Google Analytics to understand site usage patterns. You can disable cookies in your browser settings, though some features of the site may not function correctly.

Data Retention

We retain inspection reports, lab results, and related records for at least seven (7) years following the date of service to support insurance claims, real estate disclosure obligations, and any potential legal proceedings. Communications and contact information are retained as long as needed to support ongoing customer relationships, then archived or deleted on a routine schedule.

Your California Privacy Rights

If you are a California resident, you have the right to:

Know what personal information we have collected about you.
Request that we delete personal information we have collected (subject to legal-retention exceptions noted above).
Correct inaccurate personal information.
Opt out of any sale or sharing of your personal information (we do not sell information, but this right applies regardless).
Limit the use of sensitive personal information.
Not be discriminated against for exercising any of these rights.

To exercise these rights, email [email protected] with your request. We will respond within 45 days as required by California law.

Security

We use industry-standard administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is 100% secure, but we make a reasonable effort to maintain the security of your information.

Children's Privacy

Our services are directed to adults. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date above. Material changes will be communicated to existing customers by email where appropriate.

Contact

If you have questions about this Privacy Policy or our information practices, contact:

Mold Testing California
8100 Ponce Ave
West Hills, CA 91304
(818) 808-7018
[email protected]

This Privacy Policy is provided for informational purposes and is not legal advice. We recommend reviewing with qualified counsel before relying on it for any specific compliance need.